Assistant Account Executive, hybrid

Looking for your next career move?

As the Assistant Account Executive at Innovation Visual, you will play a pivotal role in assisting our Client Services team and ensuring effective communication and coordination of our client accounts. Your responsibilities will include a wide range of tasks, from organising and scheduling client meetings to managing communication, proofreading, and helping the Client Leads’ pull together client reports. In addition, you will be responsible for booking Client Services team meetings and workshops and maintaining and updating the hub’s data and spreadsheets.

This is a fantastic opportunity to grow your career and we are looking for someone with strong drive and ambition. Withing 3-6 months of being in this role, we would expect you to start leading your own client accounts. Initially, these accounts will be smaller, but your success with the smaller accounts will open the door to working with larger ones, allowing you to advance within your career.

This is a hybrid working arrangement with around 1-2 days a week working in our Guildford office and 3-4 days a week working from home.

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What you'll be doing:

Client Meeting Coordination: You will take the lead in organising and scheduling client meetings, ensuring they align with both the Client Lead and relevant team members and well as the client’s availability. On occasion, you will arrange in-person meetings, coordinating the venue and necessary arrangements, ensuring a seamless process.

Communication and Documentation: Your role involves supporting the Client Leads by assisting them to give regular communications to clients, keeping them informed about project progress, milestones, and updates. You will also be attending client meetings, taking comprehensive meeting notes, and efficiently distributing action items.

Project Management: Assisting the client leads to write briefs and communicating and distributing them to the delivery team. Following up on tasks to ensure they are completed.

Proofreading and Quality Control: To maintain the high-quality standard of our work, you will engage in thorough proofreading of digital marketing assets, ensuring all work that goes out the door will meet or exceed the client expectations.

Report Compilation: You will assist the Client Leads to prepare regular reports for our clients, summarising digital marketing performance and delivering key insights. This involves collating data to help our Client Leads make informed decisions.

Team Meeting Coordination: You will support the Client Services Manager to organise a monthly virtual Client Services team meeting, sending out the agenda in advance and distributing any meeting notes and actions after the meeting.

Client Services Team Workshops: You will be responsible for organising quarterly in-person workshops for our Client Services team. This includes coordinating the logistics of the workshop and assisting in content development as needed.

Data and Spreadsheet Management: Maintaining and updating data and spreadsheets is integral to your role. You will ensure that all data and information are current and readily available to support our client accounts and internal processes.

Documentation and CRM Management: You will contribute to maintaining vital client information in the CRM system which is essential for streamlining communication and engagement.

Assisting the team with ad-hoc tasks: Provide support to the client services hub with ad-hoc tasks including ordering anniversary gifts, client care, administrative duties, as well as getting involved with digital marketing tasks under the supervision of a Digital Marketing Lead.

Digital Marketing Tasks: You will assist the whole team with various digital marketing tasks when required. This can range from written content work to editing videos or supporting the technical delivery team.

Managing Client Accounts: After 3-6 months of assisting and shadowing the Client Services team, you will start to lead on a number of our smaller B2B and B2C client accounts with the support of a senior client lead. This involves communicating regularly with clients, managing expectations, collecting feedback, addressing their concerns, reporting, and keeping them informed about progress made.

About You:

The Role will be a great fit if you have:

Experience within a customer service role that involves collaborating with the same clients on a long-term basis, such as client facing project management roles or an agency environment.
An understanding of digital marketing fundamentals.
Experience building and nurturing client relationships.
Some knowledge of digital marketing channels such as content, SEO, PPC.
Proficiency in managing data and spreadsheets.
Previous experience in a co-ordination position which involved organising client meetings, workshops, and team meetings.

It would be a bonus if you have:

Experience working in a digital marketing agency.
Experience working with a CRM system
Account Management experience leading client accounts

You’ll need the following abilities and behaviours:

Organised Approach: Demonstrate an organised and hardworking approach to your work, ensuring that client and team needs are handled efficiently and effectively.
Managing and Following-Up on Multiple Tasks: The ability to act as a liaison between the Client Lead and the delivery team, juggling multiple tasks and ensuring they are completed on time and align with client objectives.
Team Collaboration: Ability to Effectively collaborate with our internal teams, including the Delivery team, MarTech, Biddable, SEO & Content, digital analysts, and web developers, is vital for seamless and impactful delivery.
Building Strong Relationships: Being able to quickly connect and build rapport with clients and team members while actively building trust.
Demonstrate long-term potential to lead a client account: Exhibit the potential required to lead client accounts within six months of starting in the role. Demonstrating the capability to take charge and guide client relationships to successful outcomes.
Responsive to mentoring, a willingness to learn, and being proactive: Demonstrate a responsive approach to being mentored by the client leads, displaying a strong willingness to learn, and proactively seeking opportunities for personal and professional growth.

Working Conditions

Able to work hybrid with visits to the office at least once per week
Be legally able to work in the UK

More Information

The Future

We are growing quickly and are looking for people who want to grow with us, take on more responsibilities and reap the rewards. If you’re looking to move forward in a role that will challenge, you and provide excellent opportunities for professional growth in a very positive workplace, then Innovation Visual is for you.

The Training

We invest heavily in training and personal development. Each team member is encouraged to undertake at least 8 hours of learning per month. We know from feedback that our team members become highly skilled and very knowledgeable extremely quickly, and far faster than the industry norms.

We are a full Google Partner, Drift Partner, HubSpot platinum Partner, Trustpilot Partner and Microsoft Advertising Partner agency and have access to their training resources online and in person to allow us to further develop your skills.

We will also support and provide other external training to ensure you are constantly developing your skills and abilities.

The People

The IV team are the agency's single greatest asset. A group of skilled, proactive and dynamic people who work brilliantly together, getting things done and having fun while they do it. You can meet them here.

To Apply

Submit the below form to apply for the Assistant Account Executive position. You are also very welcome to call if you would like to discuss the role in more detail or have any questions. 0333 772 05 09.

Assistant Account Executive, Hybrid Working

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